When you place an order via our website, the freight charge is calculated and added to your order immediately. Should stock availability be an issue you will be contacted within 48 hours of placing the order.

All deliveries made are to street level or kerbside only. If your item(s) is required to go up stairs, in a lift or if there is a special requirement involved and Fire & Ice Food Equipment Pty Ltd is not notified in advance prior to the delivery date, the delivery may be refused by the driver and you will be required to pay a fee to have the goods redelivered.

Goods that are shipped on behalf of the client by Fire & Ice Food Equipment Pty Ltd are not insured unless the client notifies us prior to delivery and pays the appropriate delivery fee to include insurance. Fire & Ice Food Equipment Pty Ltd is not responsible for goods damaged in transit if no insurance is taken by the customer prior to delivery. We recommend that you check with your insurance company about Marine Transit Insurance to see if you have this type of cover prior to arranging delivery of any goods purchased from Fire & Ice Food Equipment Pty Ltd.

Please refer to our Terms & Conditions of Sale for further information.